Meet Niyati, the agent that answers your customers
Niyati is the AI agent you build on SummonMind. It answers from your own knowledge, writes quotations, books appointments and captures leads — and when a conversation needs a person, it hands over the whole thing.
Or ask Niyati yourself — the chat bubble in the corner of this page is the same agent.
One agent, the whole customer conversation
Each of these is a module in your plan. Start with answers, add quotations and bookings when you are ready.
One workspace for your team
Team members with roles and permissions, so the agent, its leads and its handoffs are run by your team together rather than by one person on the side.
Answers from your own knowledge
Train it on your website, your documents, question-and-answer pairs and YouTube videos. It answers from what you have written, and when nothing matches, it says so instead of guessing.
Lead capture and qualification
Its Lead Capture step saves each enquiry to your CRM with the details it collected, where the lead is scored and assigned to the right person by your rules.
On your website and on WhatsApp
The same agent and the same knowledge in your website chat and on WhatsApp, where menus become buttons or lists and quotations arrive as PDF documents.
Appointments, booked and reminded
Customers pick from the slots you really have free, by service and staff member, then get reminders by email or WhatsApp and can reschedule or cancel from their booking link.
Your products and your clients
Your product catalogue and client records sit behind the agent, so its quotations use your real prices and are filed against the right client.
Quotations, written in the conversation
It reads the requirement — even typed in Hinglish — matches it to your catalogue, confirms the items and sends a GST quotation as a PDF with your logo, while the customer is still in the chat.
Human handoff, with the full history
When your workflow says so, or the customer asks for a person, the conversation moves to your team's Handoff Inbox with everything said so far. Nobody has to repeat themselves.
A growth report on your website
The Website Analyzer scores your site, finds the competitors you are compared with and writes a 90-day plan for your business.
Voice, in Hindi, English and Hinglish
In the website chat, customers can press the mic and talk instead of typing, mixing languages the way people actually do. The agent answers out loud, in the same voice each time.
Niyati goes where your customers already are
The same knowledge and the same workflow behind each channel, so customers get the same agent wherever they ask.
On your website
A chat bubble you paste in with one script tag. It matches your colours and carries your agent's name.
On WhatsApp
The same agent with the same knowledge, on WhatsApp once you connect it from the Integrations page.
By voice
Spoken questions and spoken answers in your website chat, in Hindi, English or the Hinglish mix people really speak.
Into your team's inbox
Anything it hands over arrives in the Handoff Inbox with the full transcript. On the website, a person replies live in the same chat.
Knowledge, then workflow, then live
All three happen in the browser, and none of them needs code.
- 1
Knowledge
Add your website, upload documents, write question-and-answer pairs or add YouTube videos, then check what it finds with Test Retrieval.
- Website crawl
- Documents and PDFs
- Q&A pairs
- 2
Workflow
Say what the agent should do beyond answering: when to quote, when to book, what to ask before it captures a lead, and when to bring in a person.
- Menus and questions
- Quotation and booking steps
- Human Handoff step
- 3
Deploy
Publish it to your website with one script tag, connect WhatsApp, and read the first real conversations as they come in.
- One script tag
- Conversations
Built for every kind of work
The same agent, pointed at whichever part of the day takes the most of your team's time.
Education & Learning
Agents can create personalized learning workflows, quizzes, and study assistance.
HR & Recruitment
Agents can screen candidates, organize information, and automate recruitment workflows.
E-commerce
Agents can recommend products, answer questions, and automate order-related workflows.
Employee Training
Agents can automate onboarding, assessments, and training workflows.
Sales & Lead Generation
Agents can capture lead information, score prospects, and trigger follow-ups.
What Niyati will not do
Worth knowing before you buy, not after. If one of these is a problem for you, tell us and we will say so.
- It answers from what you have given it. Ask about something outside your knowledge base and it says it does not know, rather than inventing an answer.
- It is not a replacement for your team. The conversations that need judgement, an exception or an apology are meant to reach a person — that is why handoff is built in.
- It does not take payments or sign contracts. It can quote, book and collect the details; approving the money stays with you.
- Voice works well for clear speech on a decent connection. Heavy background noise, a poor line or a strong regional accent it has not heard before will still trip it up.
- It does not make or take phone calls. Voice works in your website chat, through the mic button.
- On WhatsApp it answers on its own, but when a person takes over, their live replies go through the website chat, not WhatsApp.
Frequently Asked Questions
Still unsure? Send us a message and we will answer the same day.
Is my data private and secure?
Yes. Define personality, voice, memory, and knowledge sources, then publish privately or share it with others in minutes.
How long does it take to launch?
Most teams publish their first agent the same day: add your knowledge, pick a tone, and embed the widget on your site.
Can it use our own content?
Yes. Point Niyati at your website, documents and product catalogue, and answers stay grounded in what you have written.
Set Niyati up, step by step
Numbered steps with the screen and button names you will see after signing up.
Put the agent on your website
Publish the agent, copy one script tag into your site, choose which websites may show it, and set its name and colours.2 min readConnect WhatsApp
Connect your WhatsApp Business number through Karyagrah, choose the agent that answers it, and let your staff make quotations and update products and clients by chatting.4 min readHuman handoff
Hand a conversation from the agent to a person: when it happens, how requests reach a pool, how the team accepts and replies, and how the owner assigns them.3 min read
Put Niyati in front of your customers
Create a SummonMind workspace, choose a plan, add your knowledge and see Niyati answer a real question from it.
Plans and what each one includes are on the pricing page.